Privacy Policy

Welcome to the Endocrine & Metabolic Clinic. We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy outlines how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information necessary to provide safe, high-quality specialist care.

Personal Information

Name, date of birth, address, contact details
Medicare or DVA number
Emergency contact details
GP and referring doctor information

Health Information

Medical history and clinical notes
Pathology and imaging results
Treatment plans, prescriptions, and referrals
Correspondence from other healthcare professionals

Administrative Information

Billing and payment details
Medicare/private health claims
Appointment history

Website/Online Data

Form submissions
IP address and device information (if collected)
Cookies or analytics (if used)

2. How We Use Your Information

We collect, hold, and use your information for:

Providing specialist medical assessment and treatment
Coordinating care with your GP, referring doctor, or other providers
Managing appointments and sending reminders
Processing payments, Medicare claims, and insurance queries
Meeting legal and regulatory requirements
Improving our services and patient experience

We do not use your information for direct marketing without your explicit consent.

3. When We Disclose Information

We may share your information with:

Your GP, referring doctor, and other treating health professionals
Hospitals, pathology, imaging, and allied health providers
Medicare, DVA, or private health insurers
IT service providers and secure storage providers
Courts, regulators, or public health authorities when required by law

We never sell your personal information.

4. Data Security

We take reasonable steps to safeguard your data through:

Secure electronic medical record systems
Encrypted storage and protected backups
Restricted staff access
Confidentiality training
Physical security for paper files

5. Access and Correction

You may request:

Access to your medical record
Corrections to inaccurate or outdated information

We will respond within a reasonable timeframe as required by the APPs.

6. Retention of Records

We retain records in accordance with NSW and federal requirements:

Adults: at least 7 years from last contact
Children: until age 25 (or later if required)

7. Cookies & External Links

If our website uses cookies or analytics, they are used only to improve the browsing experience.
External websites linked from our website are not covered by this policy.

8. Questions or Complaints

If you have questions or concerns about privacy, please contact us:

Endocrine & Metabolic Clinic
Creagh's Cottage
63 Sorrell Street
North Parramatta, NSW 2151
Email: contact@endometabolic.com.au
Telephone: 02 9755 9764
Attention: Linda Azzi, Practice Manager

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on this website.